Features

Everything you need to
convert and support

One platform for AI-powered conversations, voice calls, lead scoring, knowledge training, and team collaboration.

AI Chat

Real-time streaming responses powered by OpusVoice AI. Context-aware, customizable tone, and automatic escalation to human agents.

Voice Calls

One-click audio calls between visitors and agents. Real-time transcription, AI summaries, and full call history built in.

Knowledge Base

Upload PDFs, DOCX files, or URLs. Your content is chunked, embedded, and used for retrieval-augmented AI responses.

Lead Scoring

Every conversation is scored 0–100 with intent detection and sentiment analysis. Hot, warm, and cold categorization.

Embeddable Widget

Lightweight chat widget with home, messages, and help tabs. Customizable colors, position, and branding. Installs in one line.

Analytics

Track conversations, resolution rates, sentiment distribution, and channel breakdowns in real-time dashboards.

Team Management

Invite members, assign roles (admin, agent, viewer), track presence, and set concurrent chat limits per agent.

Multi-Workspace

Isolated workspaces with their own conversations, knowledge base, staff, and settings. Switch instantly from the sidebar.

Real-Time Messaging

WebSocket-powered conversations with typing indicators, message status tracking, and conversation locking.

Notifications

Workspace-scoped alerts for training completion, failures, and important events. Never miss a critical update.

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